The myth of secret harmony in humans We’ve all found ourselves in situations where we talked nonstop – and all we could do was go head-to-head with the other person. Communication, which we hoped would make things better, not only disappointed us, but also made matters worse. A lot of people aren’t used to being strategic. We can reach this conclusion from the statistical studies of the National Institute on “Resolving Controversies”: 2%.This ratio shows how many Americans actually think before responding during an argument. No wonder we sink as we speak. Without a good strategy in mind, we say…